Privacy Policy

NEST Psychology & Support Services is committed to providing high-quality support and services that respect the dignity and privacy of each participant.  

 

To achieve this commitment, NEST Psychology & Support Services will ensure that: 

• Consistent processes and practices are in place that respect and protect the personal privacy and dignity of each participant.  

• Each participant is advised of confidentiality policies using the language, mode of communication and terms that the participant is most likely to understand.  

• Each participant understands and agrees to what personal information will be collected and why, including recorded material in audio and/or visual format. 

 

NEST Psychology & Support Services respects and protects each participant’s dignity and right to privacy by complying with the Privacy Act 1988, the NDIS Quality and Safeguarding Framework requirements, all applicable state or territory legislation and adhering to the Australian Privacy Principles in its information management practices.  

 

NEST Psychology & Support Services will maintain and protect the privacy and confidentiality of all participants and their family members, carers, guardians and/or advocates. This includes collecting, storing, and handling information about participants and the services provided to them in a way that respects their rights. 

 

All staff and management are expected to comply with this policy, be consistent in collecting the participants’ information, follow the procedures for handling their information and determine who has access to it.  

 

Staff must ensure that each participant understands and agrees to the collection and handling of their personal information and the reasons for it. Before any audio or visual material can be recorded, the participant must give permission in writing using the Participant Consent Form.  

 

Staff must also ensure that participants are aware of their rights regarding privacy and confidentiality and that they understand their obligations to protect their personal and sensitive information. To achieve this, participants will be advised of this Privacy and Confidentiality Policy using language, communication methods and terms that they can easily understand. 

 

This policy applies to all records, including both hard copies and electronic versions, that contain personal information about individuals, as well as to any sensitive personal meetings, interviews or discussions.